The LA SBDC Network offers no-cost virtual business workshops for small businesses in Los Angeles, Santa Barbara, and Ventura Counties.
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Employee Development/Customer Relations Part 1 October 24th & 26th
October 24, 2017 @ 6:00 pm - 9:00 pm
$40.00
*Please note: Employee Development/Customer Relations is a 2-part course. The fee of $40 is for the attendance of the entire program (Oct 24th and 26th). This is a 2-day session, attendees are expected to attend both days.
The objective of this seminar is to give potential and existing business owners the value of developing their employees and good customer service. Participants will discover how to hire and keep good employees by following a few simple recruiting and interviewing techniques.
They will also receive information on how to strengthen their businesses by developing employees and encouraging them to grow. Customer service is the life blood of any business, and during this segment the critical element of business success will be discussed in detail. Participants will receive various tips and suggestions on how to develop a customer service program that will keep their customers coming back and bringing their friends.
Instructor
Rosita Odom
