The LA SBDC Regional Network offers no-cost virtual business workshops for small businesses.
We serve Los Angeles, Santa Barbara, and Ventura counties.
- This workshop has passed.
Customer Retention Economics: Why Keeping Customers Beats Finding New Ones
February 19 @ 10:00 am - 11:00 am
Free
Acquisition costs are rising, but retention is where profit lives. Learn to calculate customer lifetime value, reduce churn, implement win-back campaigns, and build systems that keep customers buying again and again.
Instructor: Ramin Ramhormozi
